Once warehouse receives returned item and confirms us the receipt of the returned item, warehouse checks the quality of the product of the returned item and product is passed by warehouse quality check and if returned item is complied with terms and conditions of return policy, than warehouse inform us to refund the amount to the buyer and then we will refund the amount into buyer vedson credit account as per convenience of the www.vedson.in. All refunded amount will only be refunded to vedson credit of www.vedson.in.

Refund Timeline for payment mode as below

For prepaid orders

Refund Method - Refund Processing Time

Vedson Credit - 2-3 working days

For COD/Pay on delivery orders

Refund Method - Refund Processing Time

Vedson Credit - 2-3 working days

Above refund processing time starts after seller inform vedson to initiate the refund to the buyer.

In case of COD/Pay on delivery orders, refund processing time will start after we receive the order amount from the shipping partner or approval of refund from the seller whichever is later will be counted for refund processing time.

If the timeframe is over and you have not received the refund in Vedson Credit than please contact our customer support

Refund Policy – Store Credit and Original Payment Method

By default, all approved refunds shall be issued as Vedson Store Credit and credited to the customer's Vedson account, regardless of whether the order is cancelled by the customer, seller, Vedson, or for any other reason. Vedson Store Credit may be used for future purchases on the website and is non-transferable, non-withdrawable, and cannot be redeemed for cash.

Refunds shall not be processed to cash, card, UPI, net banking, wallet, or any other original payment method unless specifically requested by the customer and approved by Vedson at its sole discretion.

Where a customer requests a refund to the original payment method instead of Vedson Store Credit, the refund amount shall be limited to the net amount actually received by Vedson after deduction of all applicable payment gateway charges, transaction processing fees, banking charges, platform fees, taxes, and any other third-party payment processing costs incurred in connection with the order.

The customer expressly acknowledges and agrees that all payment gateway charges, transaction processing fees, banking charges, and other related costs are non-refundable and shall be borne solely by the customer. Accordingly, such charges shall be deducted from any refund processed to the original payment method.

The provisions of this policy shall apply irrespective of whether the cancellation, return, refund, or order termination is initiated by the customer, seller, Vedson, courier partner, payment service provider, or due to any other circumstance whatsoever.

Vedson reserves the right to determine and apply the actual deductions based on the charges levied by the relevant payment gateway, bank, financial institution, payment service provider, or any other third party involved in processing the transaction. Vedson's determination of such deductions shall be final and binding.

Below are the points when warehouse issues refund to the customer

1) For damaged/defective item seller will issue refund if the item cannot be repaired or replaced.

2) In any case where refund is required seller/s need to authorise that refund. Vedson.in can only process and assist refund to customer once seller notifies the receipt of the item, checks the quality of the product, product quality check is passed by the seller and seller notify us to do the refund to the customer.

Once warehouse notifies us the receipt of the return item, checks the quality of the product, product quality check is passed by the seller and seller notifies us for the refund, above processing time will apply for initiating refund to customer.

3) Any refunds will be given to the customer in Vedson Credit only.

Refunds cannot be given in any bank account or any cards payment mode or in original payment mode.

4) If in any case customer is not accepting the item from shipping company than customer is not eligible for refund of the item.

Refund cannot be done to third party vedson credit.

Shipping Cost Refund

1) For Vedson Fulfilled items any return of item customer has shipped to the seller address than shipping cost of Rs 50 will be refunded to customer in vedson credit.

2) If shipping cost is above Rs 50 and up to Rs 200 has been incurred by customer for larger and heavier items than proof of payment like courier receipt need to be submitted to us on customercare@vedson.in

3) All shipping amount refund will be credited to you in customer vedson credit account/loyalty points only.

4) For seller fulfilled items, you can request the seller to reimburse the reverse shipping cost you incurred by sending them courier receipt.

5) In case customers do shipment than please take proper photos, video of the item during packing and weight photo of the item packed. Than only in any dispute we will be able to help the customer.

6) In Case of any false representation, or wrong information shipping cost will not be refunded.

Refunds Full/partial will be given to the customers if below reasons occurs for any of the orders item from the customer

1) Issuing full refund after the customer accepts the order.

Customer accept the entire package and then customer has to register a request of return and refund on website/mobile application within the return period requesting refund for the entire order

Possible reasons could include as below

1.1) Incorrect Product Delivered

1.2) Defective Product Delivered

1.3) Expired Product Delivered

1.4) Product not as described

1.5) Wrong item was sent

2) Issuing full partial refund for the product/s after the customer accepts the order

Customer accept the entire package and then customer has to register a request of return and refund on website/mobile application within the return period requesting refund for the particular item within the order

Possible reasons could include as below

1.1) Incorrect Product Delivered

1.2) Defective Product Delivered

1.3) Expired Product Delivered

1.4) Product not as described

1.5) Wrong item was sent

Refunds will not be given to the customers if below reason occurs for any of the orders item from the customer

1) On undelivered orders

If shipments are not delivered to the customers for various reasons like

1.1) Business Closed

1.2) Inaccessible location

1.3) Address not found

1.4) Wrong Address

1.5) No secure location

1.6) Package is damaged

2) On Orders rejected by the customers

Shipment was rejected by the customer for various reasons like

2.1) Expired Product

2.2) Incorrect Product

2.3) Defective Product

2.4) Product No Longer Needed

2.5) Product not as described

2.6) Wrong product ordered

2.7) Product not required

2.8) Bought by mistake

2.9) Or any other reason customer is telling to courier person or selecting on website/mobile app/m website in case he want refund.

Note: For any refund to initiate seller must approve the refund. Vedson will initiate the refund to the customer in Vedson Credit only. Vedson will initiate the refund only after seller approves the refund. Refunds can only be given to the customer if product returned to the seller is passed by quality check of the seller.